Taxi booking app is the one-stop to book a taxi to go from place A to B. It allows users of all ages to book a taxi in a simpler way. 

Taxi booking app bridges the gap between the car owners and car bookers in connecting and booking. The end-users have the choice to choose any type of vehicle – micro, mini, prime – for traveling it. Users who travel to office or wedding ceremonies, they can book anytime and anywhere.  

When you decide to build a taxi booking system, you need to research how to provide a simple and straightforward way to quickly and easily book a taxi. 


Since the taxi booking app is already present in the market, and many companies are following the trend of its business model, you need to think of a unique selling point to make your business look apart from the competition. 

Gather information on the competitor’s app design and how they funnel the customers into the site. Not everything would be perfect, you may find loopholes on where the customers get disappointed and come out of the app feeling displeased. You can find the problem and implement a practical solution in your taxi booking app. 

Examining User’s Scenario 

Examine user satisfaction ratio and pain points to get insights for designing and building your taxi booking app. 

There are two ways to find that out:

  1. Going through the customer reviews of your competitor’s app 
  2. Interviewing people of all age groups 

Customer Reviews 

Customer reviews enlighten us with the issues and problems customers face in downloading and using the app. 

Issues like: 

  1. Slow performance of the app
  2. Issues in signing into the platform
  3. Unable to book a ride at the correct location 
  4. Not being able to add or make an online payment 

Interviewing people 

Interview people who use the taxi booking app very often and find what they come across the pros and cons of using it. Interview people from all age groups to find their satisfaction and pain points. 

Customer’s Pain Points 

You need to find the customer’s pain points for giving a good solution. 

By doing deep research, we found out major issues and errors faced by the customers and we found these are the legit ones to be definitely addressed. 

Such as: 

1. Showing different prices before and after the booking

Customers would select the pick-up and drop locations and check the estimated price. Seeing the price is reasonable, they book the ride to travel. After they reach the destination, they find the total price is higher than the expected prices.  This causes disappointment to the customer, making them never return to the site. 

2. The App not being understandable to local language

If the users are native speakers, they don’t feel connected or don’t understand how to use the app. 

3. Insecure to make an online transaction

We all know how still people these days feel a little bit of nervousness in making an online payment. 

4. Unwelcoming interface which makes it difficult to book a ride 

If the User Interface design confuses users and doesn’t provide a clear action path to book a ride, then the business is sure to lose potential customers 


Here are the solutions to the above pain points mentioned 

Problem 1: Showing different prices before and after the booking 


Transparency is an important virtue for any business. Ensure the price calculation done accurately based on the Kilometers traveled and the time taken to complete the ride. 

Problem 2: The App not being understandable to local language 


Implement multi-language and multi-currency features in your taxi booking app to connect with your customers and also benefiting travelers and tourists. 

Problem 3: Insecure to make an online transaction 


Make sure your taxi booking app is SCA compliant and can perform 3D secure transactions. You can integrate a payment gateway which is SCA compliant to the PSD2 rules. Stripe has implemented perfectly and has made it easier for integrating the payment gateway in the online marketplace and on-demand platforms. 

Problem 4: Unwelcoming interface which makes it difficult to book a ride 


Design your interface of the taxi booking app to provide a seamless booking process. Make it easier and quicker for users to book a ride. If you develop your taxi booking app using Flutter, you can uncover and create a wide and beautiful UI layout. 

Choose the right tool to develop your taxi booking app 

You can develop the taxi booking system using Flutter, the latest software development kit for cross-platform app development.

But Why Flutter?   

  • As Flutter is the cross-platform tool, you can develop the Android and iOS apps from a single codebase. 
  • It reduces the development and testing time majorly if you compare to the development of native Android and iOS apps. 
  • It also reduces your cost compared to building a native Android and iOS app from scratch. 

To know more about the benefits Flutter offers, check out this interesting blog explaining the top reasons to choose flutter for developing a taxi booking app 

Develop your Taxi Booking App

To develop your taxi booking app faster and budget-friendly, you can customize the pre-built taxi booking app present in the market. 

We have a pre-built on-demand platform – Wooberly, which has all the vital features to launch a full-time taxi booking service. 

For more guidance on how to build your taxi booking app from our pre-built on-demand platform Wooberly,

Visit our product page to know the features offered and the benefits Wooberly brings.

To know about the Wooberly pricing, get in touch with us at